How To File a Warranty Claim
BEFORE CALLING US - Please make sure you've sent us a photo or video of the issue (see below). Our service department requires this regardless of how minor/major you believe the issue may be. Videos help us diagnose the problem quickly without having you send the machine in. Calling us will only result in us asking for a photo or video of the issue before we can go any further.
Thank you.
Our Full Warranty Policy Can Be Viewed Here
Baratza - Baratza prefers to deal with all warranty issues directly. Please contact them directly at support@baratza.com or 1-877-701-2021
1. email sales@cliffandpebble.com
**in the subject line please include the following**
- your full name
- your four digit order number
2. include a video/photos
of any damage or issue you're experiencing. please be as detailed as possible.
3. we'll take it from there
we'll be in touch shortly!
What does my warranty cover?
Our warranties cover defects in parts relating to your espresso machine or grinder. What isn't covered is cosmetic issues or normal "wear & tear" items such as replacement shower screens, group head gaskets, gauges, burrs, etc. Warranty also covers labor charges assuming you send your machine back to us or one of our partners for repair. Should you take your machine somewhere locally, labor charges will be your responsibilty even if your machine in under warranty as our technicians will not be performing the repair. Should the outfit you take your product(s) to require any sort of part, we will happily send it to them under warranty.
Any machine or grinder that arrives defective, please contact us immediately. Do not try and fix the issue yourself as this will void your warranty completely.